Overbooking with Exemption
Vehicle rental companies often overbook for the same reasons as hotels and airlines do – to offset costumers who return cars early and to compensate for no-shows. Perhaps they depend on experience to keep overbooking to a safe level which does not conflict with their customer reservations.
Yet “safe” level to a vehicle rental service company is very different than that of an airline company. If an airline dish off a passenger because of overbooking the passenger will have cash compensation as mandated by law. To remedy for that cash compensation, airline companies satisfy around 90 percent of overbooked customers by giving travel coupon incentives to people who are willing to go for a later flight schedule. This is why airlines are really good at keeping overbooking levels low enough to evade severe financial exposure.
On the other hand, travellers who rent cars don’t have that mandatory compensation as the only sufficient ceiling on overbooking by vehicle rental companies is the number of unsatisfied costumers they could tolerate….which is usually a big number.
So, when a car rental company can’t accommodate you, the next move is to offer an upgrade to a more pricy package for an extra cost, or for free if you’re a savvy costumer…which you’ll be if you finish reading this blog. Some agents might even try to find available car from other rental companies, and in case cars are limited; best offer you can have is going to be “proceed to your hotel and we’ll have your car for you by tomorrow” or “hang around the airport for a couple of hours and we’ll pick you up (as soon as someone returns a car).”
Customer really can’t do about such but to avert coming to the airport late in the night in need of an airport car service.